A. Although some domestic boilers use gas oil, the vast majority of oil-fired boilers and cookers are fuelled by kerosene (also known as home heating oil, domestic heating oil, 28 second oil and burning oil.)

A. We aim to deliver your emergency heating oil on a same day basis ( Orders must be placed before 11am ) – If for any reason this isn’t possible we will advise you.

A. Yes as, long as we can access your oil tank easily and it is unlocked you don’t need to be present for your delivery. Please remember to unlock gates.

A. The minimum delivery we can make is 200 Litres of heating oil. If you require less you can use our Click & Collect service from our Essex depot – here you can collect 20 litre canisters of emergency oil drums.

A. Our tankers have hoses up to 75 foot. Please don’t panic if you tank is further away or difficult to access we can still deliver with our portable pumps.

A. Payment must be made in advance of your heating oil delivery or collection.

A. You can collect emergency heating oil from our Depot in Chelmsford, Essex – Full details will be given as soon as an heating oil order has been placed. Collections are by appointment only.

A. Yes. A properly set up and maintained system should not be effected by the change in the amount of heating oil in your tank. However if you have run out we would suggest switching off your boiler as soon as possible.

A. No – Due to insurance risks we cannot run a hose through your house. If you unsure about the accessibility / location of your tank please call us to discuss – Confident we can find a safe solution for filling your oil tank.

A. If you are outside our area or cannot wait for the emergency heating oil delivery and you need only a small amount of fuel, you can buy 20 litre emergency cannisters & drums from our Chelmsford, Essex depot.  The emergency heating oil drums are available for immediate collection.

Don’t panic – the best advise is to switch off your boiler as soon as you realise you are LOW or Run out of heating oil. 

Switching off your boiler when your oil is low, or has run out will ensure you don’t draw in any sludge or air into the fuel line and filters. Restarting your boiler will hopefully be considerably easier.

An average property can use between 20 – 40 litres of heating oil today, however this can vary dependant on a number of factors – please click on the link above to obtain more information.